State Farm® Insurance Agent Mica Johnson

"I received the best customer service from Genesis. She was so on top of everything and available to answer all my questions. Genesis made sure all my requests were met and I left a happy customer."

"Genesis is a rising star and deserves a raise! Very good Customer Service skills"

"Let me save you guys some trouble! I gave this office one star on the simple face of integrity! I called to switch my agents months ago! First they said I had to talk to the owner. Which is fine she probably just want to reel me back in. The conversation didn’t go as planned. She (Mica) tried to go back and forth with me about wanted to switch agents. Ma’am at the end of the day I’m going to what I want to do. You can’t convince me otherwise. If I called your business and request to change my agents that’s what’s should have been done. The call should have ended on “ Thank you for business all these years” but no it left me confused. I contacted her office multiple times to change my agent over. I sent an email( which she states that whom ever needs to get in contact with her can) but you can’t reply back to an email or call. This process took over a month. I had to call corporate to get this resolved. Yes, I have changed agents before and it was NOTHING LIKE THIS! A word , your integrity sucks!"

"Genesis is the best! She taken the time to help me resolve my issues and frustration with the State Farm App. Her customer service is First Class! Thank you Genesis!"

"I’m very satisfied with my car insurance, but I’m a little frustrated by the repeated calls from this office re: life/homeowners insurance after I’ve told them multiple times I’m not interested in other policies."

"Many thanks to Tarik Anderson for his excellent customer service. My transition from one insurance company to State Farm was seamless. He was pleasant and calm while I questioned ever coverage detail for my home and auto. I highly recommend Tarik for your next quote at Mica Johnson's State Farm Agency!"

"More like State Form! Makesha Thomas State(d) the facts, inFormed me of the details and let’s not forget the A. Her grade and what would State Farm be without it? The perfect collaboration of Institute and Intuition. I’d be at a lose of words anywhere else. What state are you in? (not to be used for financial gain without J J Jeffries approval)"

"My experience with this agency was one of the best i have ever had in my insurance experience to date. So if you are looking for a agency that treats you like you matter please give them a call. Thank you Mrs. Johnson"

"Makesha was very helpful really concerned about my welfare in my problems with obtaining auto insurance from other insurance companies. I would say she went above and beyond to get me insured thank you very much."

"Ms Makesha N. Thomas, so many good she has which you feel over the phone. She’s kind and works for her customers, giving them (me) her best at allowing me to understand the whole process of getting the best possible help to just be able to have peace of mind while on the road as driver/passenger. I will always put her over any representatives because of honesty and integrity as a great employee and woman. I pray God blesses her to continue to be a great asset to State Farm."

"I've been a State Farm customer since 18 years old without ever feeling the need to change because the feeling and knowledge of having State Farm as a resource backing you up in life, being 70 now, I'm feel pretty sure I've spent my money wisely. Mica Johnson and her support team? Well all I can say is they supported me as long as I lived in Georgia without any issues, always there to do their best for you. When I moved to Alabama, I was so relieved to know Mica's dedication to her customer's in being licensed in Alabama also, allowed me to take some home security and comfort along with me. Then when life forces a drastic change to your life, she and her team are there beside you. Having to move to Tennessee was met with same ease and comfort as before, why should I have been surprised that Mica is licensed in Tennessee as well. I don't think people realize how important having that comfort is to others. It's one thing to talk a big talk, that's all wind. When you walk and demonstrate your talk, is another; however when the service an care you receive goes beyond words.....then you may understand what this company and it's people truly provide to their customers. Thank you Mica and Team & thank you State Farm. W.R. Cate customer for the last 52 years."

"Mica and her team are knowledgeable and provide quality service!"

"Excellent customer service!!! The Agent is also very reliable and caring!!"

"I was already with State Farm but was having trouble with previous agent. I walked into this office and was not only help to figure out everything that was wrong but also was able to switch from my previous agent. MAKESHA and I hope I'm spelling your name right, was the best. I want to thank her and the whole OFFICE for helping me wade through the mess. This team is AWESOME. THANK YOU SO MUCH."

"I highly recommend State Farm with Micah Johnson on Klondike Rd. I have been insured with them since April 2023 and Makesha, the account manager, has been taking great care of me ever since. She has worked with me hand and foot on my account. She goes above and beyond for her customers. Makesha is the reason that I believe in their slogan, "Like a good neighbor, State Farm is there." She definitely lives up to it. I have to shout out Tarik as well because, he too, has had a hand in helping out tremendously with my account. Yall, this location makes THE BEST team and has outstanding customer service, so, call them up! Thank you, State Farm, for always being there."

"I highly recommend this agency. They operate with excellence and will help you get the best rates for your insurance needs. I love how personable they are. It really does matter who you trust with your insurance needs. Let Mica and her team help you. You’ll be glad you did."

"I have been with State Farm for a while now and have been switched to different agents a few times. I love how I can call and instantly get someone that isn’t a robot! They are always willing to help me out too- especially Tyriq with my new housing policy (a few hiccups bc I switched companies, choosing State Farm’s bundle). I stay with them for the customer service- he even took time to talk to my 18 yr old and explain to her all the terms for her car insurance, his suggestions, and talked it out so she understood exactly what coverage she was going to have and how it protected her. Love it!"

"Thanks so much to Tyrese !! Helped me get the best rate!!"

"My home and car insurance is with this agency and have had good experiences. Recently, I posed questions regarding coverage based on foundational flooring for a home built several years ago, but purchased recently. On November 2, I sent an email to Capri Edwards-Mais and she NEVER responded. Ms. Edwards-Mais is an account manager at this office. Last week I spoke with her regarding the above-mentioned concern. The conversation was anything but professional. She did NOT listen and made several attempts to talk over me. I assured her that she could not and would not understand what I was saying if she continued speaking when I spoke. The unanswered email led to filing a complaint with Ms. Johnson. When in doubt, err on the side of stating that you do not know the answer. Ultimately a claim was filed with an adjuster."

"Wonderful service!!! Answered all of my questions, and was very patient with me while I was at work and kept having to put her on hold to take care of my customers. Also they saved me $130 a month on my insurance each month l. Definitely recommend!!!!"

"I was bundling auto and home policies and State Farm offered the best rates. Capri was so helpful. She's knowledgeable, professional, and a pleasure to deal with. She's an asset to your agency."

"Very helpful with the process and reasonable rates."

"This agent corrected the problem.."

"I had an opportunity to speak with Capri to help with my insurance needs, and she was very patient, personable, knowledgeable and a great help overall. I would definitely recommend this agency to my friends. And Yes I made the switch!"

"They took care of my insurance needs quick, fast, and in a hurry on top of a Big savings on the same insurance coverage from my old insurance company... I would highly recommend"